FAQ & Site Info
Terms of ServiceRefund/Return Policy:
All Sales are Final
No Return or Refunds
Returns are accepted only on items with manufacturer defects.
Shipping is non-refundable
We must receive the item(s) in unworn condition with it’s original packaging materials within 5 days of delivery.
Item(s) received unwrapped or without the original packaging will be subject to a 10% restocking fee based on the total price including shipping.
To exchange your purchase(s), please contact us within 3 days of receiving your item(s). The buyer is responsible for all shipping cost associated with the exchange.
All purchases are shipped via USPS Priority Mail. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. ground). Orders are processed and delivered Monday through Friday, excluding weekends and holidays. Jays Boutiques cannot be responsible for unanticipated delays.
Jays Boutiques will ONLY accept returns on items with manufacturer defects. Item(s) with manufacturer defects will be replaced with identical item that was originally purchased. We will not accept merchandise that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 5-7 business days of receipt. Refunds may only be issued in the same form as utilized for payment. Full-priced merchandise must be returned/exchanged within 7 days from date of delivery; however, all earrings, sale item(s)and store credit merchandise are final sale. Please note that shipping charges will be at client's responsibility and will not be subject to refund.